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Delivery Information

Rest assured, we aim to create and dispatch your order as soon as possible. All orders are dispatched by DHL or Tracked Royal Mail service within 2-5 days of your original order date.

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UK Delivery

We aim to dispatch all orders within 2-5 working days. All orders are dispatched using DHL or Tracked Royal Mail service.

Free UK Mainland Delivery on all orders.

Made a Mistake?

Please ensure your order number is included in all correspondence. You have a 10 minute window from time of ordering to notify us with your intention to cancel or amend your order before it is passed onto our production team. Once your order is with our production it cannot be cancelled or amended.

Exclusions

Delivery to the following postcodes - £18.95 Delivery Charge.
AB36, AB37, AB38, AB55, AB56, BT1, BT10, BT11, BT12, BT13, BT14, BT15, BT16, BT17, BT18, BT19, BT2, BT20, BT21, BT22, BT23, BT24, BT25, BT26, BT27, BT28, BT29, BT3, BT30, BT31, BT32, BT33, BT34, BT35, BT36, BT37, BT38, BT39, BT4, BT40, BT41, BT42, BT43, BT44, BT45, BT46, BT47, BT48, BT49, BT5, BT51, BT52, BT53, BT54, BT55, BT56, BT57, BT6, BT60, BT61, BT62, BT63, BT64, BT65, BT66, BT67, BT68, BT69, BT7, BT70, BT71, BT74, BT75, BT76, BT77, BT78, BT79, BT8, BT80, BT81, BT82, BT9, BT92, BT93, BT94, FK17, FK18, FK19, FK20, FK21, GY1, GY10, GY2, GY3, GY4, GY5, GY6, GY7, GY8, GY9, HS1, HS2, HS3, HS4, HS5, HS6, HS7, HS8, HS9, IM1, IM2, IM3, IM4, IM5, IM6, IM7, IM8, IM9, IM99, IV1, IV2, IV3, IV4, IV5, IV6, IV7, IV8, IV9, IV10, IV11, IV12, IV13, IV14, IV15, IV16, IV17, IV18, IV19, IV20, IV21, IV22, IV23, IV24, IV25, IV26, IV27, IV28, IV29, IV30, IV31, IV32, IV33, IV34, IV35, IV36, IV37, IV38, IV39, IV40, IV41, IV42, IV43, IV44, IV45, IV46, IV47, IV48, IV49, IV50, IV51, IV52, IV53, IV54, IV55, IV56, IV63, JE1, JE2, JE3, JE4, KA27, KA28, KW1, KW2, KW3, KW4, KW5, KW6, KW7, KW8, KW9, KW10, KW11, KW12, KW13, KW14, KW15, KW16, KW17, PA20, PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA40, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78, PH19, PH20, PH21, PH22, PH23, PH24, PH25, PH26, PH30, PH31, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH41, PH42, PH43, PH44, PH49, PH50, ZE1, ZE2, ZE3

Returns Policy

You have a legal right to cancel an order in respect of items which are not personalised or made to your specifications ("bespoke items") and this is set out under "Cancellations" below.

Unless there has been an error on our part, or the item you purchased is defective, you have no right to cancel and we cannot accept returns on 'personalised' or 'bespoke' items, whether by name or date, as these cannot be sold to anyone else. Our website is designed to give customers every opportunity to check all input/personalisation details and dates.

If you return an item (whether or not personalised / bespoke) because of an error on our part, or because it is defective, we will happily refund your costs in returning it to us. The item(s) must be returned in the condition in which you received it within 30 days of delivery. We cannot be held responsible for packages lost in transit, as you are responsible for returning the items to us, we recommend sending the packages by Recorded/Special Delivery.